Frequently Asked Questions (FAQs)
LUXE O DAM – USA
1. What products does LUXE O DAM offer?
We specialize in high-quality men’s and women’s footwear, including slippers, slides, casual shoes, and comfort wear designed for everyday use. Each pair is selected to provide premium comfort, durability, and modern style.
2. Where is LUXE O DAM located?
LUXE O DAM is proudly based in the United States, serving customers across the country with fast and reliable shipping.
3. Do you offer international shipping?
At this time, we primarily ship within the USA. If international shipping becomes available, we will update our customers through our website and social channels.
4. How long does shipping take?
Orders are typically processed within 1–2 business days.
Standard U.S. delivery usually takes 3–7 business days depending on your location.
Shipping times may vary during sales, holidays, or unexpected delays.
5. How can I track my order?
Once your order is shipped, a tracking number will be emailed to you.
You can click the link in the email or visit our Order Tracking page to follow your shipment in real-time.
6. What is your return policy?
We offer hassle-free returns within 14 days of delivery.
To be eligible for a return, the item must be:
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Unworn
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In original condition
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In its original packaging
Please contact our support team before returning any items.
7. Do you offer exchanges?
Yes! If you need a different size, color, or style, we’re happy to assist.
Simply reach out to our support team, and we’ll guide you through the exchange process.
8. What if I received a damaged or incorrect item?
We sincerely apologize for any inconvenience.
If you receive a damaged, defective, or incorrect order, contact us immediately with:
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Your order number
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A photo of the issue
We will replace or correct the problem right away.
9. What payment methods do you accept?
LUXE O DAM accepts major payment options, including:
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Visa
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MasterCard
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American Express
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PayPal
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Apple Pay
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Google Pay
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Shopify Secure Payments
All transactions are encrypted and secure.
10. How do I choose the right size?
We provide a detailed size guide on each product page.
If you’re between sizes, we generally recommend choosing one size up for the best comfort.
11. Can I cancel or change my order?
If your order has not yet shipped, we can cancel or modify it.
Please contact us as soon as possible after placing your order.
Once an order is shipped, cancellations or changes are no longer possible.
12. How can I contact customer support?
Our support team is always here to help.
You can reach us at:
📩 Email: support@luxeodam.com
⏰ Support Hours: Monday – Saturday, 9 AM – 6 PM (EST)
13. Are your products true to size?
Most of our slippers and footwear fit true to size, but for styles with soft cushioning or thick soles, you may prefer going half a size up for extra comfort.
14. Do you restock sold-out items?
Yes! Popular products are restocked regularly.
You can sign up for restock notifications directly on the product page.
15. What makes LUXE O DAM different from other footwear stores?
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USA-based and committed to quality
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Stylish yet comfort-focused footwear
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Affordable pricing
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Fast customer service and reliable shipping
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A curated collection for men & women of all lifestyles